1. Introduction
- Company name and address: College of Public Speaking 2006 Ltd, 1 Park Hill Road, Shortlands, Bromley, Kent, BR2 0JX, UK
- Statement of services provided: The company delivers 1, 2, and 5-day training sessions in public speaking, 2-day Advanced Training the Trainer, leadership and management, speech writing, and interview skills courses.
2. Definitions
- The customer receives the services requested by the company. The customer can be an individual or a company.
3. Diversity, Equality & Inclusion
All courses respect the law regarding the above. What DEI means in the classroom is discussed.
4. Health and Safety at Work Act, 1974
There is a discussion on the subject outlining dangers at work and the roles and responsibilities of trainers to engender the highest standards of safety and care.
5. Training Services
- Description of training courses offered
- The duration, descriptions, and schedule of events are found on the dates page: https://www.collegeofpublicspeaking.co.uk/course-dates
- The delivery method is face-to-face in King’s Cross, London
- We also deliver in-house classes where we travel to the customer.
6. Fees and Payment
- Courses, fees, and dates are advertised on the website.
- Payment is made in advance unless the client is offered a waiver.
- The College of Public Speaking rarely cancels its courses. However, occasionally, a student is unable to make their chosen date. If the student requests a date change, that change is offered if available without hesitation or offered an alternative date. A confirmation of the new date and joining instructions follow. See the Cancellation Policy (section 12)
- Clients unfamiliar with King's Cross are sent an amenities document (maps, hotels, local places of interest), which usually arrives with the Joining Instructions.
7. Participant Requirements
- Eligibility criteria – our classes are suitable for all ages and professional disciplines. Diversity is a welcome variable in the classroom.
- Pre-course preparation and requirements are not required. You need only bring a pen and notebook. We have spares if necessary.
- Attendance policy – it’s expected that students complete the entire course.
- Course times - unless otherwise stated, we begin at 09.30 and end around 17.00. Lunchtime is 45 minutes.
8. Intellectual Property
- Ownership of training materials – all handouts and post-course materials are copyrighted to the College of Public Speaking 2006 Ltd.
- Restrictions on copying and distribution – the documents are for personal use.
9. Confidentiality
- Handling of any confidential information shared during the training.
- What happens in class stays in class. There are many creative and spontaneous activities in the classroom.
- In the development process, everybody deserves their privacy.
- The College of Public Speaking respects GDPR and does not share personal data, such as names, addresses, emails, and course videos, with third-party organisations.
10. Complaints and Dispute Resolution
- Procedure for raising complaints – raise the issue first with Vincent Stevenson. vince@collegeofpublicspeaking.co.uk
- The steps for resolving disputes depend on the issue's complexity, but the College of Public Speaking aims to resolve any problems expeditiously in all reasonable circumstances.
11. Governing Law
- Jurisdiction and applicable laws – England and Wales.
12. Cancellation Policy
- Cancellation 28 days before the scheduled event - 100% refund.
- Cancellation 14 days before the scheduled event - 50% refund.
- Less than 7 days - no refund.
- If there is an issue with illness or a change to work schedules, the customer will be offered an alternative date.
- The customer can only postpone once.
13. Amendments
- Process for updating terms and conditions – T&Cs are often reviewed, updated, and revised on the website.
14. Contact Information
- Details for customer service or support – admin@collegeofpublicspeaking.co.uk
- 0330 043 2677 ask for my colleague, Rachel.
