Training the Trainer Course FAQs Page for new trainers
If you're new to training, this is a useful article as you start your career.
Not everybody's career trajectory is the same. Some people long to be trainers and delay until the right moment. Some people, like myself, fell into training by accident. Teaching my IT material wasn't difficult, but I soon realised there's much more about training to master than content. That said, most people have an undeveloped flair for creating excellence in learning. If it sounds like you, why not give it a try?
As a classroom trainer, you aim to create a safe, engaging, and productive learning environment. Here's a list of things you should generally avoid saying or doing to your audience:
1. Key Principles to Adopt and Develop:
- Respect: Treat everyone with respect and dignity.
- Empathy: Understand that people learn at different paces.
- Clarity: Communicate clearly and concisely.
- Professionalism: Maintain a professional demeanor at all times.
- Diversity: Celebrate different voices and experiences in the classroom.
- Equality: Ensure everybody has the same opportunities to shine in class.
- Inclusivity: Create a welcoming and inclusive environment for all learners.
- Mobility and Access: Are there any student mobility and access issues?
- Health & Safety: Explain any potential dangers in your training environment to students. Then explain that not all training happens in a classroom. If you're working in a hospital, a garage, a building site, a dental practice, a petrol station, an aircraft, a boat, a train, or a bus, ensure that students know their roles and responsibilities regarding H&S.
2. Dismissive or Condescending Remarks:
- "That's a stupid question." (Instead, say: "That's an interesting question. Let's explore that.")
- "You should already know this." (Instead, say: "Let's review this concept.")
- "If you can't understand this, you're in the wrong class." (Instead, say: "This can be a challenging concept. Let's break it down.")
- "It's common sense. Or that's obvious." (Remember, what's common or obvious to you might not be to everyone.)
- Avoid using phrases that belittle or undermine students' intelligence.
3. Judgmental or Personal Attacks:
- Never make comments about someone's appearance, personal beliefs, or background.
- Avoid any form of discriminatory language.
- Don't make assumptions about someone's abilities based on stereotypes.
- Avoid saying anything that could be construed as abusive.
4. Statements That Create Fear or Anxiety:
- "This is going to be incredibly difficult." (Instead, say: "This will require some effort, but you'll have the tools to succeed.")
- "If you don't learn this, you'll fail." (Instead, focus on the positive outcomes of learning the material.)
- "You're going to be tested on every single detail." (While accuracy matters, emphasize understanding over rote memorization.)
- Avoid creating unnecessary pressure.
5. Unprofessional or Inappropriate Language:
- Avoid using bad language and slang.
- Maintain a professional tone and discipline throughout the training.
- Don't share overly personal or inappropriate anecdotes.
- Don't make jokes that could be offensive.
6. Avoid Statements That Undermine Your Credibility:
- "I'm not sure about this, but..." (If you're unsure, offer to find the answer later.)
- "I haven't prepared for this section." (Always be prepared.)
- "This compliance material is boring, but we must cover it." (It's your job to make the material engaging.)
- Avoid speaking negatively about the material, colleagues or the company.
7. Statements That Shut Down Discussion:
- "We don't have time for questions..." (Make time for questions and interaction.)
- "That's not relevant." (Even if slightly off-topic, acknowledge the question and redirect politely.)
- "Just trust me on this." (Explain the reasoning behind your statements.)
- Avoid phrases that prevent open dialogue.
8. Overly Negative or Pessimistic Statements:
- Focus on solutions and positive outcomes. Start by saying, "This is a great subject that everybody excels at."
- Avoid dwelling on problems without offering constructive suggestions.
- Maintain a positive and encouraging attitude.
Vince Stevenson - Founder College of Public Speaking 2006 Ltd.
If you have a great attitude and look forward to making a difference in your life, consider joining one of our training the trainer courses in King's Cross, London.
For the more advanced Training the Trainer course FAQ, click on the following link: Advanced Training the Trainer FAQ page
